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The Problem
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Event Logs need to be montored. Backup Jobs need to be reviewed daily. AntiVirus Software, Firewalls and other protective services must be regularly monitored to ensure they are running and up to date. System performance can slow to a crawl if regular disk management is not performed. Patches need to be applied religiously to ensure systems are protected and running properly. But who has the time?
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The Solution
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UNAPEN ITComplete™ is offered in various forms to meet the needs of different companies. For small businesses without an IT Staff, we have ITComplete™ Advanced to cover all your IT needs at a fixed monthly cost. For business that desire fixed maintenance costs but prefer to pay for projects and support on a Time and materials basis, we offer ITComplete™ Standard. If you have internal staff to perform Project Work and general support, ITComplete™ Basic can offload the mundane tasks and add to the automated services you can offer your users for a very reasonable fee. Finally, for those companies who simply desire access to automated services and Enterprise-class tools, ITComplete™ Professional empowers your IT Staff at a cost much lower than purchasing the various products outright and comes with experienced support to ensure you achieve maximum results from your investment.
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Comparison Chart of Service Levels
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System Monitors
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PC event logs monitored weekly for critical events
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X
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X
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PC Event Logs Monitored Daily for critical events
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X
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X
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Server Event Logs monitored Daily for critical events
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X
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X
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X
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X
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Critical Issues reported to client
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X
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Critical issues investigated by UNAPEN
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X
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X
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X
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Critical issues resolved by UNAPEN
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X
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Patches
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Critical Patches released weekly for automated installation
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X
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X
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X
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X
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Patches manually installed when required
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X
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X
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X
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Backups
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Servers Imaged to local disk nightly
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Optional
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NA
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X
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X
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PCs Imaged to local disk
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Optional
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NA
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Weekly
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Nightly
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Offsite storage of critical data
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Optional
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NA
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Optional
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Optional
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Management of tape backups
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Optional
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X
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X
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Management Server
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System provided by UNAPEN for storage of backups and management of services
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X
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X
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Antivirus and Antispyware
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Client provided software monitored and alerts forwarded to client for action
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X – added fee for some products
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X– added fee for some products
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Licensed Product included in monthly fee and monitored/managed by UNAPEN
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X
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X
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Alerts monitored, managed and resolved by UNAPEN
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X
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X
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Alerts forwarded to client for action.
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X
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X
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Spam Filtering
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1 Account included for each covered PC
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X
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X
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X
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X
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Maintenance
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Monthly PC Disk Defragmentation
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X
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X
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X
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X
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Reporting
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Monthly Status Report
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X
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X
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X
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X
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Yearly Project Plan
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X
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X
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Support
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Remote Support Available
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X
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X
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X
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X
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Trouble Ticketing System
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X
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X
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X
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X
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Virus/Spyware removal
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X
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X
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X
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IT Support included
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X
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New PC Installs
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X
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New Server Installs
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X
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